Twitter Talk: Where one to one, goes one to many

Last night, I and a friend and peer of mine, a very senior & respected public relations professional, were chatting over the phone about personal stuff and the talk swerved towards Twitter for a few minutes.
He, a Twitter newbie, probed on why are people motivated to broadcast essentially one-to-one messages over a public stream on Twitter?
Intuitively I replied:

  1. In an increasingly exhibitionist world people increasingly want to ‘flaunt their conversations/ thoughts’ to a larger audience – ever so often the person with whom they/ we may be conversing with, over Twitter, may in fact be live with us on GTalk too
  2. This flaunting is also sometimes about ‘who’ you are having this conversation with – the equivalent of a ‘names dropping’ – for fans there is a certain kick in being able to have one-on-one conversations with @gulpanag, on Twitter

Both harmless…

  1. In a more productive way, a purposeful conversation that first started one-on-one, might be joined into by our respective friends and peers, adding perspective and thought – not possible in a private one-on-one tool
  2. More people in the public stream who found the conversation interesting might join in to add value, and also become friends
  3. We/ others could easily share links/ sources/ resources adding further value and knowledge

Collective knowledge creation and sharing…
For marketers and communication professionals like us, Twitter, and other social networking sites, are subject matter about people behaviour and how content and knowledge is being, or will be, created and shared besides trend-spotting.
It’s been over a year since I wrote this piece about Twitter uses for HT. What are the new ways in which you are using Twitter?

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  • Imagine being at a business conference in a big city. Thousands of people ostensibly interested in generally the same things as you.
    The conversation flows .. as you move through the room, you catch bits and pieces here and there. Some interesting, some not.
    You stop when you hear something of interest. You interject.
    No one blinks. It is normal to join in the conversation, whether you know the person personally or not.
    You see someone you want to get to know -- a big player -- but there's no one around him to introduce you to him. You listen in on his conversation without requiring an invitation to do so. You jump in, say something intelligent, get his attention .. and begin building a relationship based on what you know (and not who you know).
    You continue moving through the room and catch a complaint or question about your company. You stop, reply (or apologize, depending) and gain/retain a faithful client thanks to your ability to respond ... not to mention your willingness to respond at all and the fact that you were paying attention in the first place.
    When appropriate, I introduce my clients to Twitter. One such client recently told a journalist that 5% of his new business is being directly generated through Twitter.
    Now if that's not a good reason to start seeing if Twitter is right for your business, I'm not sure what is.
  • Jess
    ...or people like me, who are lost and trying to navigate how to use twitter, experimenting with uses, trying to hijack the space and use it according to our own uses and gratifications! :)
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